Frequently Asked Questions
Everything you need to know about our gourmet imports.
How do you ensure the freshness of perishable goods during shipping?
We use specialized temperature-controlled packaging, including insulated liners and cold packs, to ensure that cheeses, meats, and other perishables arrive at your door in perfect condition.
Where do your products come from?
We source our products directly from artisanal producers across Europe, including authentic suppliers in Italy, France, Germany, Spain, and Greece.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the continental US. Standard shipping typically takes 3-5 business days, while expedited shipping is available for time-sensitive orders.
Can I return food items if I change my mind?
Due to food safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping outside of the United States?
Currently, we only ship within the United States to ensure that our products maintain their quality and freshness during transit.
Are your products authentic and DOP/AOP certified?
Yes, many of our specialty items carry protected geographical status (DOP, AOP, or IGP) to guarantee they are authentic products made using traditional regional methods.